A local Auto Body and Collision Repair center is looking for an estimator. The estimator is responsible for generating sales by preparing estimates and converting them into customers. To prepare estimates in such a manner to enable the shop to achieve its profit benchmarks. And to prepare the estimates in an accurate thorough manner to provide the technicians with a detailed blueprint of the repairs. Must achieve and maintain Quality and CSI benchmarks. He/she will follow all laws and regulations. This is a full time, long term opportunity located in Redding, CA.
Requirements of the Estimator:
- Minimum of one year experience.
- The estimator position involves a great deal of contact with the public. For this reason, the estimator must be friendly, accommodating, cheerful, well-groomed, outgoing, and able to get along with people.
- These qualities are essential to achieving an acceptable closing ratio.
- Ability to read and comprehend instructions and information.
- Basic computer skills including competency in CCC/Pathways and Mitchell Estimating Systems.
- High School Diploma or the equivalent.
- A minimum of one year estimating experience using CCC/Pathways or Mitchell is preferred.
- Have a general mechanical knowledge.
- Have excellent communication skills in both writing and in person.
Benefits of the Estimator:
$34.00-$38.00 an hour, depending on experience
Full Medical, Dental, Vision, 401K
Responsibilities of the Estimator:
- Great each customer in a cheerful, positive manner. Make every effort to make the customer feel comfortable and welcome during the sales and estimate process, or when visiting the shop.
- Educate each customer about the process of getting a vehicle repaired, including insurance procedures, motorists’ bill of rights, repair techniques, safety, value, etc.
- Assertively inform customers that you feel your shop is the best place for them to have their car repaired and that you sincerely want their business.
- Maintain an appropriate dress code that characterized professionalism and trust.
- Follow-up on all estimates not captured-within one day of writing the estimate and then at least every other day until customer has repair done elsewhere, decides not to do the job, or vehicle is a total.
- Prepare all estimates in an accurate and efficient manner, keeping in mind that the estimate later becomes the blueprint for the repairs. Accuracy and detail cannot be overstressed. Include every task on the estimate whether it is a paid function or not.
- Continually work toward improving your sales skills, knowledge and strategies in order to increase traffic and closing ratio. Including I-CAR training.
- Diligently negotiate an agreed price on every job that ensures the company’s ability to earn a profit. Make certain to negotiate the agreed price prior to initiating the repairs.
- Verify that all signatures, work authorizations, powers of attorney, and pre-inspection checklists have been obtained prior to initiating the repairs.
- Ensure that all customers receive work performed on their vehicles to industry standards. Follow the Quality Inspection/Production 100% of the time.
- At all times create an atmosphere that customer receive superior customer service so that Customer Satisfaction Benchmarks are met. (CSI)
- Document all special information (i.e. conversation, etc.) on the Job File Jacket or in the computer, or both, for the benefit of any other staff member who may handle the file during the repair process. This is especially important in order to deliver a finished product exactly as described to the customer during the sale process.
- Order parts, paying particular attention to the selection of vendors to maximize profitability in the parts gross profit.
- Review all final bills and supplemental billings for accuracy, comply with all Bureau of Automotive Repair Laws and insurance companies rules and policies.
- After completion of repair, send thank you post card or email to customer, and their insurance agent.
- Assist the manager in developing and maintaining an ongoing campaign to capture fleet accounts, insurance company & agent referrals, and to boost customer awareness. Develop a systemized approach to outside sales calls and put the plan into action whenever the work load allows.
- Attend production meetings, review the current status of sales and production, and plan daily, weekly and monthly strategies to boost performance.
- Be responsible for completing any other duties or tasks that may be required from time to time.
- Comply with all procedures and policies set forth in the Employee Handbook
- Understand, keep abreast of, and comply with federal, state, and local regulations that affect collisions shops. Including Shasta County, Bureau of Automotive Repair (BAR), and OSHA.
- Immediately report all complaints of harassment and discrimination, and requests for accommodation due to disability, to the manager or the owner.
- Maintain a clean, professional and organized work area so that it assists in superior customer service.
- Participate in monthly safety meetings and report any unsafe conditions to the manager.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position. This job appears on the O2 Staffing job board and Simpson University job board.