Client Advocate

Responsible for the day-to-day operation, and security of the Center Residence. This includes providing crisis intervention and advocacy to men, women, and children in residence and over the phone. This also includes providing direct services to children and families living in Residence. Specialize in completing entries and exits to residence and ensure all paperwork is complete. This position functions as a supportive member of the Residence team, which provides comprehensive direct services to children and families including emergency shelter and transportation, crisis intervention, personal advocacy, case management, and community referrals. This is a full time, long term position located in Redding, CA.
Requirements of the Shelter Client Advocate:
  • Demonstrated experience working with children and adults in educational settings.
  • Demonstrated ability to facilitate group discussions and present publicly to small and large groups.
  • Willingness and ability to maintain appropriate boundaries with clients, staff, board members, and volunteers.
  • Willingness and ability to practice self-care as a necessary component of successful completion of job functions.
  • Excellent written and oral communication skills, including ability to assist with grant research, writing, and reporting as needed.
  • Demonstrated professionalism, initiative, and time management skills as needed to work effectively individually, with minimal supervision, and as a member of a team and organization.
Skills Required of the Shelter Client Advocate:
  • Satisfactory completion of 66-hour domestic violence and sexual assault crisis intervention training course as well as on-going completion of continuing education units to maintain status as a recognized domestic violence and sexual assault counselor.
  • Working knowledge of technical skills required to perform job functions well, including but not limited to ability to perform data entry, use Microsoft Office Suite, and create content for social media and website publication.
  • Strong and effective communication skills, including ability to speak effectively in public and facilitate group discussions
  • Grant research and writing skills helpful.
  • Ability to work with minimum supervision and as a team member.
  • Ability to maintain good rapport with staff, board members, volunteers, and donors.
  • Knowledge and support of issues as described in Mission Statement.
  • Maintain a working knowledge of community resources.
  • Awareness of the various aspects of physical, sexual, and emotional violence.
  • Valid California driver’s license and certificate of insurance.
  • Access to reliable transportation.
  • Ability to pass a background investigation (fingerprinting) and pre-employment drug testing. 
Benefits of the Shelter Client Advocate:
$17.00-$18.00 an hour, depending on experience
Full time, day time schedule, will include weekends

Essential Job Duties of the Shelter Client Advocate:
  • Provide Case Management (adult and children) in conjunction with Case Manager and assist with case plan as advised.
  • Provide documentation and assist with group childcare and children’s group facilitation, when needed.
  • Maintain high visibility and availability throughout Residence. Initiate contact and interact with residents providing them information, education, counsel, and emotional support.
  • Provide advocacy and support using Trauma informed care practices.
  • Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment when requested.
  • Follow up with Sexual Assault Victims within 72 hours.
  • Maintain Residence rules.
  • Answer business phones i.e., relay messages to residents, provide information about services to the general public calling after hours.
  • Answer crisis calls, as necessary, provide crisis counseling and referrals and assist volunteer crisis line advocates with victims seeking services through the 24-hour crisis line.
  • Coordinate with the Client Services Director to keep current on crisis line information, through attendance of crisis line meetings and individual meetings with the Client Services Director, as needed.
  • Assist with advocacy in Direct Services as assigned.
  • Assist with maintenance of facility including cleaning and preparing rooms for new residents.
  • Ensure the security of the housing facility during shift.
  • Assist program staff and volunteers as needed.
  • Maintain accurate client records and statistics.
  • Document Client status in an End of Day email for the end of each shift
  • Attend meetings as directed by Supervisor
  • Complete and turn in required forms and documentation of services provided
  • Computer tasks as assigned by supervisor.
  • Responsible for evening program and group implementation in collaboration with the daytime Advocates.
  • Assist with any chores missed by residence and provide counsel regarding life skills or pass on info to daytime staff regarding need for counsel.
  • Review Emails and client files.
  • Process ride requests (in particular rides to court hearings and school).
  • Ensure that residents of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times.
  • Partner with Volunteer Coordinator to identify Children’s Program volunteer needs, and to identify, schedule, train, supervise, and manage volunteers as needed.
General Duties Required:
  • Attend and participate in staff meeting and in-service trainings, as required
  • Willingness to become familiar with, and implement operating principles in daily interactions with clients, staff and volunteers
  • Represent the Agency appropriately in both dress and manner
  • Keep accurate records of hours and submit time sheet at the end of each pay period
  • Capacity to balance and provide self-care, while meeting the demands of the agency
  • Maintain the confidentiality of client information, and internal business.
  • Maintain accurate records and documentation of all case notes, narratives, services provided, statistics, etc. to ensure that accurate client records are available in hardcopy and client database at all times.
  • Maintain a working knowledge of community resources for adults, teens, and children.
  • Work closely with all Residence and Client Services staff to provide comprehensive services to all clients.
  • Provide back-up support for all Residence staff and clients as needed and enforce Residence rules at all times.
  • Attend, participate in, and/or facilitate presentations and other outreach activities, as assigned by Supervisor.
  • Ensure the security of the Residence facility, including all staff and clients, throughout all hours worked.
  • Other related duties as assigned.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position. This job appears on the O2 Staffing job board and Simpson University job board.