Claims Supervisor








$4,140 – $5,283 APPROXIMATE MONTHLY* / $23.88 – $30.48 APPROXIMATE HOURLY*

*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit


Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.


The District Attorney evaluates all reported crimes to determine if sufficient evidence exists to prosecute individuals for felony and misdemeanor offenses. In those cases where the District Attorney finds sufficient evidence, a criminal prosecution is undertaken. The Department also supervises the Victim/Witness Program.


Under direction, to plan, organize and supervise the work of employees in the Victim Witness Claims Unit who review, verify, and process claims for monetary reimbursement for victims and witnesses of crimes through the State Board of Control; and to perform related duties as required.


This position reports to the Accountant Auditor and the class is characterized by the primary responsibility for providing supervision to the Crime Victim Witness Claims Unit and is responsible for the performance of the unit.


Plans, assigns and reviews the work of the personnel in the claims unit engaged in reviewing, verifying, and processing claims for monetary reimbursement for victims and witnesses of crimes through the California Victim Compensation Program in a timely manner. Determines which documents will be necessary to support wage and/or medical losses claimed on application; prepares a claim notification letter to victim and representative requesting needed information; sends verification letters to medical providers, employers, insurance companies, courts, and public assistance offices; utilizes medical dictionary to determine extent and cause of injuries; contacts probation officers, attorneys, police officers and others to establish status of cases; prepares verification report giving synopsis of crime violation charges, description of injury, disability period, criminal proceedings against defendant and recoverable gains; prepares loss and reimbursement form reflecting expenses incurred, reimbursement received, and net loss to claimant; computes wage loss and total net losses sustained by claimant; determines how awards should be paid and prepares award sheet; supervises the claims specialists and support staff in the claims unit.


Knowledge of: Modern office procedures including the preparation of reports and correspondence; principles and methods of effective supervision; accounting systems and procedures; general business practices relating to victim/witness program; government and penal sections relating to victims of crime; basic medical terminology; financial record keeping practices and procedures; State Victim Compensation and Government Claims Board computer system for accessing Victim of Crime information.

Ability to: Establish and maintain effective working relationships; supervise the work of others; train and evaluate the work of others; interpret rules and regulations relating to Victim Compensation Program; gather, record, and evaluate information necessary to determine eligibility for victim/witness assistance; analyze and evaluate financial losses resulting from injuries; prepare and maintain financial reports relating to wage losses and reimbursements from providers; communicate effectively with a wide variety of officials and businesses; apply problem solving techniques learned in a formal setting; prepare and maintain accurate and complete records and reports; establish and maintain cooperative working relationships.

These requirements are typically attained with a Bachelor’s degree in business, accounting, public administration, or a closely related field or a combination of one year of experience comparable to that of a Claim Specialist III with Shasta County and some formal training in business, accounting, public administration, or a closely related field.


• Possession of a valid California driver license may be required for some positions.


The Shasta County District Attorney’s Office-Crime Victims Assistance Center is committed to meeting the needs of victims in our community through collaborative services provided with courteous, efficient professionalism. Our goal is to graciously serve our community members by assisting and advocating for safety, healing, justice and restitution. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. The ideal candidate will be able to make an immediate positive impact on external and internal partners. With a professional attitude and appearance, the ideal candidate will demonstrate a desire for serving those in need. This individual will be a positive contributor to the site culture and exemplify the agency values of Truth, Integrity, Respect, Teamwork and Trust. We welcome a candidate who is interested in a fast-paced, team-oriented, collaborative environment and collaborating with internal and external system partners.

The ideal candidate will have in-depth, personal understanding and experience with individuals and families experiencing trauma due to a criminal act. They will be familiar with local recovery resources and trauma-informed practices. They will have a passion for helping others access the services and support they need. This applicant will be excited to connect and engage victims with the services that are available to support healing and restoration. They will also serve as a liaison between victims and the criminal justice system to help protect victims’ rights and ensure victims voices are heard through the criminal justice process.


Responses to the following must be submitted with a completed application.

1. How many years of supervisory experience do you have? Describe your experience in supervising or directing the work of others.

2. Using your educational, work, and life experiences as your basis, tell us what makes your qualified for the Claims Supervisor position.

3. Do you have experience working with crime victims or the criminal justice system? If yes, please describe.

4. This position is in a unit that works closely with victims of crime. Do you understand that some tasks required in this role may involve reading police reports, hearing stories about victimization and speaking with victims on the phone or in person? Yes___No___


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver’s license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
• Shasta County participates in E-Verify. For more information visit If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the Shasta County Employees Associations (SCEA).
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 8.75% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.


Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on May 15, 2023. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

Veterans’ Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.

Applicants are encouraged to apply on-line at or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515